FAQ

Welcome to LUNORA's FAQ. Here you'll find answers to our most common customer questions.

🛍️ Are your products authentic?
Yes – 100%. All items sold on LUNORA are guaranteed authentic. We source directly from official retailers, trusted suppliers, and brand partners. Each item goes through a strict multi-point inspection process.

🌍 Do you ship internationally?
Yes! We offer worldwide shipping from our hubs in the USA, UK, Hong Kong, and sometimes Australia. Shop from anywhere with confidence.

🚚 How long does shipping take?

  • Standard shipping: 3–5 working days

  • International orders: 4–7 working days

  • Sourced-on-request items: Add 2–3 working days

  • Express delivery: Available on many items – contact us for urgent orders

📦 What shipping carriers do you use?
We use FedEx VIP, DHL, and DPD depending on your location. You’ll receive a tracking number once your order ships.

💸 Will I have to pay customs or import duties?

  • UK orders: No extra fees – the price you pay at checkout is final.

  • International orders: Duties/taxes may apply based on your country’s laws. Your local customs office will contact you directly.

🎁 Can I request a specific delivery date?
Yes. If you need your item to arrive by a certain date, please contact us before placing your order. We’ll do our best to accommodate.

🏨 Do you deliver to hotels or PO Boxes?

  • Hotels: Yes, with full booking details.

  • PO Boxes: No, we do not ship to PO Box addresses.

💬 How can I contact LUNORA?
We're happy to help!

📄 Can I get an original receipt?
Yes. If requested before placing your order, we can provide original receipts for added authenticity confirmation.